Last updated: September 30, 2025
1. Introduction
Welcome to VahanScore ("we," "our," or "us"). VahanScore is India's first public traffic violation database that allows users to report traffic violations and access vehicle violation scores. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service"). Please read this Privacy Policy carefully.
2. Information We Collect
2.1 Personal Information You Provide
- Account registration information (name, email address, phone number)
- Profile information and preferences
- Vehicle information (when reporting violations)
- Location data (when permitted)
- Communications and feedback you send to us
- Payment information (processed through secure third-party providers)
2.2 Information Collected Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Log information and analytics data
- Cookies and similar tracking technologies
- Location information (with your permission)
2.3 Information from Third Parties
- Social media profile information (when you connect social accounts)
- Public records and databases related to vehicle information
- Information from our business partners and service providers
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Operations
- Providing and maintaining our traffic violation reporting service
- Processing and managing violation reports
- Calculating and displaying vehicle scores
- Facilitating user accounts and profiles
- Processing payments and transactions
3.2 Communication and Support
- Responding to inquiries and providing customer support
- Sending service-related notifications and updates
- Delivering newsletters and promotional content (with consent)
- Conducting surveys and collecting feedback
3.3 Improvement and Analytics
- Analyzing usage patterns to improve our services
- Developing new features and functionalities
- Conducting research and data analysis
- Personalizing user experience
3.4 Legal and Safety
- Complying with legal obligations and regulations
- Protecting against fraud, abuse, and security threats
- Enforcing our terms of service and policies
- Responding to legal requests and court orders
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Public Information
- Vehicle violation scores and related statistics (anonymized when possible)
- Public violation reports (with personal identifiers removed)
- Aggregated and anonymized data for research and public awareness
4.2 Service Providers
- Third-party vendors who provide services on our behalf
- Payment processors and financial institutions
- Cloud hosting and data storage providers
- Analytics and marketing service providers
4.3 Legal Requirements
- Law enforcement agencies (when legally required)
- Government authorities and regulatory bodies
- Courts and legal proceedings
- Emergency situations involving public safety
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and monitoring
- Employee training on data protection practices
- Incident response and breach notification procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Withdrawal: Withdraw consent for data processing
- Objection: Object to certain types of data processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how you use our service
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Deliver relevant advertisements (with consent)
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
8. Third-Party Services
Our service may contain links to third-party websites or integrate with external services:
- Social media platforms
- Payment processing services
- Map and location services
- Analytics providers
We are not responsible for the privacy practices of third-party services. Please review their privacy policies separately.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
11. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account information: Until account deletion
- Violation reports: As required by law and for public safety
- Usage data: Typically 2-3 years for analytics purposes
- Legal compliance: As required by applicable laws
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you via email or in-app notification
- Provide additional notice for significant changes
Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@vahanscore.com
Address: VahanScore Privacy Team
India
Response Time: We will respond to your inquiry within 30 days
14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of Indian courts.
By using VahanScore, you acknowledge that you have read, understood, and agree to this Privacy Policy.